Salcombe Tallow Co.

Privacy Policy

This Privacy Policy sets out the basis on which we will process any Personal Data that we may collect about you as a visitor to our website at www.salcombetallow.com or our customers or potential customers or in any other cases where we specifically state that this policy will apply. This policy further sets out how we protect your privacy and your rights in respect of our use of your Personal Data.

WHO IS THE DATA CONTROLLER?

A “data controller” is a person or organisation who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. In this sense, Salcombe Tallow Co Limited of Woodhouse Farm, West Alvington, Kingsbridge, England, TQ7 3QQ, United Kingdom (“Salcombe Tallow Co”, “we”, “us”, “our”) is the data controller.

If you have any questions about data protection at Salcombe Tallow Co in general, you can reach us by email using thrive@salcombetallow.co.

WHAT IS PERSONAL DATA?

Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together, can lead to the identification of a particular person, also constitute Personal Data.

WHY DO WE HAVE A PRIVACY POLICY?

The UK’s Data Protection Act (“DPA”) and the EU’s General Data Protection Regulation (“GDPR”) control how your Personal Data is used by us. We are also required to explain which Personal Data we collect from you via our website and shop, what we use it for, when we delete it, and how your data is protected.

WHAT ARE THE LEGAL BASES FOR PROCESSING PERSONAL DATA?

All Personal Data that we obtain from you via our website will only be processed for the purposes described in more detail below. This is done within the framework of the DPA and the GDPR and only if at least one of the following applies: a) you have given your consent; b) the data is necessary for the fulfilment of a contract/pre-contractual measures; c) the data is necessary for the fulfilment of a legal obligation; or d) the data is necessary to protect the legitimate interests of our company, provided that your interests are not overridden.

WHAT PERSONAL DATA DO WE COLLECT FROM YOU?


a) Collection of access data and log files
When you visit our website, we collect the Personal Data that your browser automatically transmits to our server. This is technically necessary for us to display our website and to ensure its stability and security. In this sense, we collect the following data: i) IP address of the requesting computer, ii) date and time of access, iii) name and URL of the file accessed, iv) website from which the access was made (referrer URL), v) browser used, and, if applicable, vi) the operating system of your device as well as the name of your access provider. The legal basis is our legitimate interest.

b) Hosting
The hosting service used by us for the purpose of operating our website is Krystal Hosting. In doing so, Krystal Hosting processes inventory data, contact data, content data, contract data, usage data, metadata, and communication data of customers, interested parties, and visitors of our website and shop on the basis of our legitimate interests in an efficient and secure provision of the website and services in conjunction with the provision of contractual services.

c) Content Management System and eCommerce system
We also use the Content Management System (CMS) and the eCommerce system of Shopify to publish and maintain the created and edited content and texts on our website and to offer our products and to accept orders. The legal basis for this processing is our legitimate interest.

d) Cookies
For the processing of personal data using cookies and similar technologies on our website, please refer to our Cookie Policy. The legal basis for the use of cookies is our legitimate interest or your consent when you agree to the use of technically nonessential cookies, as further explained in our Cookie Policy.

e) Contact options
We process and store the Personal Data provided in the contact inquiry solely for the purpose of processing and responding to your inquiry and contacting you. If you contact us, we will process the data you provide to respond to you and answer your questions and requests. In doing so, the principle of data economy and data avoidance is observed in that you only have to provide the data that we absolutely need from you in order to contact you. These are usually your first and last name, your email address, the topic selection, and the message itself. The legal basis for processing is our legitimate interest, the provision or initiation of a contractual service, and your consent.

f) Shopping with us
We process your first name, last name, e-mail address, telephone number, and billing and shipping address for the delivery of your order and the data related to your contract with us to handle the contractual relationship. The legal basis for processing is the provision of a contractual service.

When you place an order and you give us Personal Data of a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use, and disclosure of their Personal Data for this purpose.

g) User account
It is also possible for you to register for an account. For this purpose, you can choose a password together with your email address, both of which will enable you to log in more easily without having to enter your data again when you make a future purchase or to access your order history. We will hold your data for further orders as long as you have your account with us.

h) Payment Data
If you make a purchase, your payment data will be processed via our payment service provider, Shopify Payments (Shopify). Payment data will solely be processed through Shopify Payments, and we have no access to any payment data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the contract.

i) Affiliate Registration
Affiliate Registration requires some Personal Data and the acceptance of our Affiliate Program Terms. The following information is collected and stored by us : Name, Email, Password. Full registration is necessary to use our Affiliate services. The processing of your Personal Data is based on your consent.

j) Administration, financial accounting, office organisation, contact management
We process data in the context of administrative tasks as well as the organisation of our business and compliance with legal obligations, such as archiving and accounting. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest.

k) Marketing
Insofar as you have given us your consent to process your Personal Data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to. Our marketing generally takes the form of email but may also include other less traditional or emerging channels. These forms of contact will be managed by us or by our contracted service providers. Every directly addressed marketing message sent by us or on our behalf will include a means by which you may unsubscribe or opt out.

l) Promotional use of your data
We use your data within the legally permissible scope for marketing purposes, e.g., to draw your attention to special promotions and discount offers. In addition, we may draw your attention to comparable offers by email, e.g., we may inform you about exclusive sales, promotions, or special events. The legal basis for processing is our legitimate interest.

m) E-mail advertising with newsletter registration
If you register for our newsletter, we use the data required for this purpose or separately provided by you in order to send you our email newsletter on a regular basis on the basis of your consent. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data, or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

n) Postal advertising
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by post. This serves to protect our legitimate interests.

CHANGE OF PURPOSE

We will only use your Personal Data for the purposes for which we collected it as detailed above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you, and we will explain the legal basis which allows us to do so.

DISCLOSURES OF YOUR PERSONAL DATA

We will not disclose or otherwise distribute your Personal Data to third parties unless this is a) necessary for the performance of our services, including our forwarders and couriers for the delivery of products and order fulfilment; b) you have consented to the disclosure; or c) if we are legally obliged to do so, e.g., by court order, or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings or proceedings at home or abroad, or to fulfil our legitimate interests.

INTERNATIONAL TRANSFER

We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will delete your Personal Data when we no longer need such Personal Data, for instance, where:

• it is no longer necessary for us to retain your Personal Data to fulfil the purposes for which we had collected it;
• we believe that your Personal Data that we hold is inaccurate; or
• in certain cases where you have informed us that you no longer consent to our processing of your Personal Data.

Sometimes, however, there are legal or regulatory requirements which may require us to retain your Personal Data for a specified period, and in such cases we will retain your Personal Data for such specified period; and we may need to retain your Personal Data for certain longer periods in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

HOW WE SECURE YOUR PERSONAL DATA

We take appropriate organisational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure of, or access to, the Personal Data we collect and process. However, no method of collection, storage, or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.

SOCIAL MEDIA

We are present on social media, and if you contact or connect with us via social media websites, we and the relevant social media website are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The legal basis is our legitimate interest, your consent, or, in some cases, the initiation of a contract.

When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts, or comments that you send to us or leave on our profile, or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture).

Which Personal Data from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. Please take care not to transmit or share sensitive data or confidential information (e.g., application documents, bank or payment data) via social media platforms; we recommend that you use a more secure means of transmission (e.g., email).

LINKED SITES

For your convenience, there may be hyperlinks on our website that link to other websites. We are not responsible for, and this Privacy Policy does not apply to the privacy practices of any linked websites or of any companies that we do not own or control. The website links may collect information in addition to the information we collect.

We do not endorse any of these linked websites, their products, services, or any of the content on their websites. We encourage you to seek and read the privacy policy of each linked website that you visit to understand how the information that is collected about you is used and protected.

YOUR RIGHTS AND PRIVILEGES

a) Privacy rights
You can exercise the following rights:

• The right to access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to object to processing;
• The right to data portability;

b) Updating your information and withdrawing your consent
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to legitimate interest processing or withdraw your consent, please do so by contacting us.

b) Access Request
In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

c) Complaint to a supervisory authority
The supervisory authority for Data Protection in the UK is the Information Commissioner’s Office (ICO) (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you contact the ICO.

d) Data Breaches and Notification
Databases or records containing Personal Data may be breached accidentally or through unlawful intrusion. As soon as we become aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised, and the notification will be accompanied by a description of the measures that will be taken to repair the damage caused by the data breach. Notifications will be sent as soon as possible after the violation is discovered.

e) What we do not do

• We do not request Personal Data from minors and children without specific and expressly given consent;
• We do not process special category data without specific and expressly given consent;
• We do not use automated decision-making, including profiling; and
• We do not sell your Personal Data.

HELP AND COMPLAINTS

If you have any questions about this policy or the information we hold about you, please contact us by email using thrive@salcombetallow.com .

CHANGES

The first version of this policy was issued on Wednesday, 18th of June, 2025, and is the current version. Any prior versions are invalid, and if we make changes to this policy, we will revise the effective date.