Privacy Policy
At Salcombe Tallow Co. we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products or sign up to hear from us.
Please read this policy carefully. By using our website or purchasing from us, you agree to the practices described here.
1. Who We Are
Salcombe Tallow Co. is a small independent business based in South Devon, UK. We are the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, please contact us:
Email: thrive@salcombetallow.com
Website: www.salcombetallow.com
2. What Data We Collect
We collect personal data in the following ways:
2.1 When you place an order
- Your name and delivery address
- Your email address and phone number
- Payment information — processed securely by our payment provider, we do not store card details
- Your order history and purchase details
2.2 When you sign up to our email list
- Your name and email address
- How you signed up (website form, event, Instagram etc.)
- Your email engagement — opens, clicks and preferences
2.3 When you visit our website
- Pages visited and time spent on site
- Device type, browser and operating system
- IP address and approximate location
- How you found our website (search, social media, direct etc.)
- This data is collected via cookies and Google Analytics — see Section 6 for more details
2.4 When you interact with our Meta ads
- If you click on one of our Facebook or Instagram ads, Meta may share limited data with us about your interaction
- This includes whether you visited our website after clicking an ad, and whether you made a purchase
- This data is collected via the Meta Pixel installed on our website
- Please refer to Meta’s own Privacy Policy for full details of how they handle your data
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your orders and send order confirmations
- To arrange delivery of your purchases
- To handle returns, refunds and customer service enquiries
- To send you marketing emails if you have opted in to receive them
- To improve our website, products and customer experience
- To run and measure the performance of our advertising campaigns on Meta
- To comply with our legal obligations
4. Our Legal Basis for Processing Your Data
Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:
- Contract — to process your orders and arrange delivery
- Legitimate interests — to improve our products, website and services, and to run our business effectively
- Consent — to send you marketing emails. You can withdraw this consent at any time by unsubscribing
- Legal obligation — where we are required to process your data to comply with the law
5. Who We Share Your Data With
We do not sell your personal data to third parties. We share your data only where necessary with the following trusted partners:
5.1 Delivery providers
We share your name and delivery address with our postal and courier providers (such as Royal Mail) in order to fulfil your order.
5.2 Payment processors
Your payment is processed securely by our payment provider. They receive the information necessary to process your transaction. We do not have access to your full card details.
5.3 Email marketing — ConvertKit
If you have subscribed to our email list, your name and email address are stored and managed by ConvertKit, our email marketing platform. ConvertKit is based in the United States and complies with UK GDPR data transfer requirements. You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email.
5.4 Meta (Facebook and Instagram)
We use the Meta Pixel on our website to measure the performance of our advertising campaigns. This allows Meta to match website visitors with Facebook and Instagram users to help us understand how our ads are performing. Meta's use of your data is governed by their own Privacy Policy, available at facebook.com/privacy/policy.
5.5 Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about your visit including pages viewed, time on site and how you found us. This data is processed by Google and governed by their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. Cookies
Our website uses cookies — small text files stored on your device — to help the site function properly and to collect analytics data.
We use the following types of cookies:
- Essential cookies — necessary for the website to function, including your shopping cart and checkout process
- Analytics cookies — Google Analytics cookies that help us understand how visitors use our site
- Marketing cookies — the Meta Pixel which tracks ad performance and helps us reach relevant audiences
When you first visit our website you will be asked to accept or manage your cookie preferences. You can update your preferences at any time via the cookie settings on our website.
7. How Long We Keep Your Data
- Order and customer data — we retain this for 7 years in accordance with UK tax and accounting requirements
- Email marketing data — we retain this for as long as you remain subscribed. You can unsubscribe at any time
- Website analytics data — retained by Google Analytics for up to 26 months
- Meta Pixel data — governed by Meta’s own data retention policies
8. Your Rights
Under UK GDPR you have the following rights in relation to your personal data:
- The right to access — you can request a copy of the personal data we hold about you
- The right to rectification — you can ask us to correct any inaccurate data
- The right to erasure — you can ask us to delete your personal data in certain circumstances
- The right to restrict processing — you can ask us to limit how we use your data
- The right to data portability — you can ask us to provide your data in a portable format
- The right to object — you can object to us processing your data for marketing purposes at any time
- The right to withdraw consent — where we rely on consent, you can withdraw it at any time
To exercise any of these rights please contact us at theive@salcombetallow.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly. The ICO can be contacted at ico.org.uk or by calling 0303 123 1113.
9. Data Security
We take the security of your personal data seriously. Our website uses SSL encryption to protect data transmitted between your browser and our site. We use reputable third party providers for payment processing, email marketing and analytics, all of whom maintain appropriate security standards.
While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. If you have any concerns about the security of your data please contact us immediately.
10. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact us:
Email: thrive@salcombetallow.com
Website: www.salcombetallow.com
We are a small, independent business and we take your privacy seriously. We will always do our best to respond quickly and transparently.
This Privacy Policy is governed by the laws of England and Wales and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Salcombe Tallow Co. | salcombetallow.com | April 2026
Last updated: April 2026